What information do we collect?
You may visit our site anonymously. However, we collect information from you when you quote price, register on our site, place an order or otherwise engage with the features offered on our website. When using our website, you may be asked to enter your name, e-mail address(s), mailing address, billing address, delivery address, phone number(s), credit card or other electronic payment information. You may refuse to provide any or all information, however by doing so you will restrict your ability to buy from us or otherwise conduct e-commerce.
What do we use your information for?
Any of the information we collect from you may be used in any of the following ways:
- To personalize your experience: Your information helps us to better respond to your individual needs and customize your experience.
- To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions: Your information is necessary to accurately process your requested transactions.
- To send periodic e-mail: The email address you provide may be used to send you information and updates pertaining to your order, your registration or your request for pricing. In addition, we may send you occasional company news, promotions, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We use a variety of security measures to maintain the safety of your personal information.
The security or SSL certificate posted on our site is your 3rd party assurance that appropriate measures have been taken to protect your information, including the encryption of the information you provide.
For your protection, your credit card information is not stored on our site or in our database. Our processes meet PCI compliance requirements as required by the credit card companies.
All registration and order transactions are done in a secure server environment. All supplied information is transmitted via Secure Socket Layer (SSL) technology in an encrypted format. Order payment information is transmitted into our Payment Gateway provider’s database only. As such, your credit card information is not stored on our servers or in our database and is not available to us, our employees or contractors.
Should you opt to "save" your credit card information for future transactions, your credit card number, or any related information, is not stored on our servers or in our database, but is retained by the credit card/merchant processor in a secure environment and in compliance with industry security practices.
It is your responsibility to protect the confidentiality of your user name and password for your account, particularly when using a shared or open-access computer. Giving access to your personal device to others may allow unauthorized access to your account, so is not recommended.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or to protect ours or other’s rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Do we use third party links?
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Who may use our website?
Our website is intended for the use of adults who are interested in the purchase of energy related products and/or services. We do not sell to children under the age of 18, nor do we knowingly collect personal information from children under the age of 18.
Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage, and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use, and sale of your personal data and your rights, please use the below links.
45 Commerce Drive
Hauppauge, New York 11788
Hauppauge, New York 11788
Telphone: (631) 321-0549